Donation and refund policy

Who receives your gift

YRUD is a refugee-led community-based organisation in Nakivale Refugee Settlement, registered with Isingiro District Local Government, number 0624. Gifts go to YRUD's own organisation bank account in Uganda, never to a person's private account.

How you can give

• Card, MTN Mobile Money and Airtel Money, processed securely by Pesapal. YRUD never sees or stores your card details.
• Bank transfer to YRUD's account — request the details on the ways to give page.
• The moringa appeal, hosted by our partner on Chuffed under Chuffed's own terms.

Gifts are taken in US dollars or Ugandan shillings.

How gifts are used

A gift for a named project or group goes to that project or group (for example, kit for Nakivale Young Stars FC goes to the club). A general gift goes where YRUD's leadership in Nakivale decides the need is greatest. Money received and spent on projects is reported on the project's tracker, marked as YRUD-documented.

Receipts

Card and mobile-money gifts get an emailed receipt when the payment is confirmed. For bank transfers, write to us and we will confirm receipt. YRUD is registered in Uganda; we cannot promise tax deductions in other countries.

Refunds and mistakes

• If you gave the wrong amount, were charged twice, or did not mean to give, write to yrud.ug@gmail.com within 30 days and we will refund it.
• Refunds go back the same way the gift came, and payment providers' own fees may not be returnable.
• Once a gift has been spent on the project it was given for, we may not be able to return it, but we will always explain what it was used for.
• Gifts through Chuffed follow Chuffed's refund rules.

Questions

Write to yrud.ug@gmail.com or call +256 780 947 936. See also our privacy policy and terms.